airlineschatbot Lufthansa, SWISS and Austrian Airlines customer service is now also available via Messenger App now have access to a digital assistant. The Bots Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines) – based on the names of the first female flight attendants of each of the three airlines – are available to customers around the clock every day. The new digital customer service complements the existing service. Simple questions can be answered quickly, picking up on customer inquiries that the bots cannot answer.Customers need Facebook Messenger to start the dialogue with one of the digital helpers. On smartphones enter lh.com/bot, swiss.com/bot or austrian.com/bot in the browser.